Privacy Policy

1. Introduction

Welcome to Faxio ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your information when you use the Faxio mobile application ("App") and website at faxio.site ("Website"). By using Faxio, you agree to the collection and use of information as described in this policy.

2. Information We Collect

We collect information you provide directly to us, including:

• Account Information: Name and contact details when you create an account or contact support.
• Fax Content: Documents, PDFs, and images you submit for faxing. These are used solely to transmit your fax and are not stored beyond the delivery process.
• Sender and Recipient Information: Fax numbers, sender names, and cover page content you enter in the App.
• Usage Data: Information about how you interact with the App, including features used, fax history (delivery status, timestamps), and session activity.
• Device Information: Device type, operating system version, unique device identifiers, and crash reports for troubleshooting purposes.
• Purchase Information: Subscription and in-app purchase records processed by Apple. We do not store your payment card details.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Faxio service
• Process and deliver your fax transmissions
• Manage your account and subscriptions
• Send transactional notifications (delivery confirmations, receipts)
• Respond to your support requests
• Monitor App performance and fix technical issues
• Comply with legal obligations
• Detect and prevent fraud or abuse

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors that assist us in operating the App, delivering faxes, and processing payments. These parties are bound by confidentiality agreements.
• Fax Transmission Partners: To deliver your fax to the recipient's fax number. Only the necessary transmission data is shared.
• Legal Requirements: When required by applicable law, regulation, legal process, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Fax document content is deleted after successful delivery. Delivery records (timestamps, status, recipient fax numbers) are retained for your history and may be kept for up to 12 months. You may request deletion of your account data at any time by contacting us.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information, including end-to-end encryption of document transmission, secure HTTPS connections, and restricted access controls. However, no transmission method over the internet or electronic storage is 100% secure.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate data.
• Deletion: Request deletion of your personal data.
• Portability: Request transfer of your data in a machine-readable format.
• Opt-Out: Opt out of non-essential communications.

To exercise these rights, please contact us at support@faxio.site.

8. Children's Privacy

Faxio is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

9. Third-Party Services

The App may use third-party services including:

• Apple App Store: For app distribution and in-app purchases, governed by Apple's Privacy Policy.
• Google Analytics: For website analytics. Google's data practices are governed by Google's Privacy Policy.
• Crash Reporting Tools: For monitoring App stability.

We are not responsible for the privacy practices of third-party services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last Updated" date at the top of this policy. Continued use of the App after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@faxio.site
Website: https://faxio.site